Producer FAQs

1. Under the Login button, click the “Having trouble logging in” click here link.
2. You will be prompted if you forgot your password or username.
3. If you click on password, it will ask for your username (your UIS number)
4. You will then be sent a temporary password to the portal email we have on file.
5. If there are too many failed attempts or if you don’t know your User ID, then please call Connexion Licensing at 800-228-5798.

You can find the PBC WA Small Group Checklist here.

1. Log in to myBusiness from the Producer’s Hub homepage
2. In the blue bar at the top, on the far right, select the “Connexion Docs” then “Producer Info” option.
3. Click on the Commission Schedule pdf

1. Login at the top of this page.
2. Click the myBusiness button.
3. Select the “Compensation” tab along the top blue bar.
4. Click on “Commission Statement.”
5. Click on the date for the statement you want to see.

Beginning April 1, 2019 Premera will require that all new and renewing groups with either one or two subscribed employees must attest their group meets the definition of a small group employer.  Groups must have at least one common law employee who meets the requirements of an eligible subscriber.

In order to purchase or renew a small group policy, the employer must complete and sign a Small Group – Group Attestation Form and provide the most recent W-2 for at least one enrolled employee.

New groups applying for coverage must provide this information with their new group documentation. Groups renewing on or after April 1, 2019 will be required to provide this information prior to their renewal date.

Can you help my client find a doctor

Go to Premera.com and select Find a Doctor from the top menu bar.

Either Log In with User Name and Password or Search as a Visitor and choose either the Heritage & Heritage Plus 1 if your plan is a Choice Plan or Heritage Signature network if your plan is a Balance Plan.

Enter the city, state you want to search near in the MY LOCATION field at the top of the page

Select the specialty of care in the middle of the page or select View All Specialties

You will then be able to select the specific sub-specialty and see a list of doctors

Can you help my client get a replacement ID Card?

If the employer wants to request an ID card for a member:

Go to Premera.com and select “I’m an employer” in the middle of the page.

On the right side of the screen will be a navigation bar titled “ Do you need to… ”. Select “ Order ID Cards .”

Enter your employer log in information when prompted.

Follow the prompts to finish ordering the requested ID card.

If the member wants to order an ID card for themselves:

Go to Premera.com and click “Log in” in the top right of the page and select the first option, Member.

If the member has not registered yet, click the log in link, and select “ Create Account ” from the dropdown menu.

Enter your username and password to log in.

On the left side is a blue navigation bar. Under the heading “ Manage My Account ,” the bottom option is Print & Order ID Cards. Click this link.

Click the check box next to the names of the individuals who need a new ID card, then click “ Order ID Card .”

Premera also has a free mobile application for members on Android, iPhone, and Windows smart phones which provide a digital ID card. The app can also send an email verifying insurance coverage directly to their doctor’s office. Please see the mobile app link on the Premera website here .

If you need assistance logging in to the Premera website, please contact Premera web technical support department toll free at 800-722-9780.

Can you help my client look up drug coverage information?

1. Go to Premera.com and select the “Pharmacy” then “Rx Search” option at the top of the page.
2. Enter the Drug List to Search
   •  M1 for H S A plans
   •  M4 for all other small group plans
   •  Specialty pharmacy is no longer mandatory; members may go to any pharmacy that carries specialty drugs
3. Enter the drug name in the search field under Brand & General Name Search (this is for all drugs)
4. Select the drug name and dosage to see information on status and notes.