Category: Producer

Connexion Office Update

With the outbreak of COVID-19, the Puget Sound region is experiencing an event unprecedented in our lifetimes. All Connexion employees have been mandated to work from home for the next few weeks. Please note for Medicare applications that Connexion recommends utilizing the online Connecture tool, which eliminates the need for paper application processing. Connexion is currently working […]

Updated Premera Individual Medical and LifeWise Support Phone and Portal

Premera and LifeWise have updated their 2020 individual medical customer support phone numbers and online portals. Washington Healthplanfinder and the Exchange websites have been updated to reflect this change. LifeWise: Existing LifeWise WA Customer – https://lwwaportal.valence.care/  Pay by phone – 800-817-3056 Customer Service – 800-817-3056 Premera: Existing Premera Customer Portal – https://pmwaportal.valence.care/  Pay by phone – 800-607-0546 Customer Service […]

Update on Premera Individual Medical and LifeWise Individual Medical  

Premera and LifeWise are experiencing a few issues at this time, which they are working through as quickly as possible. Phone routing issues late last week kept people from reaching them. This has since been fixed, but has started the week out with long hold times. More customer service reps are being added. Some invoices […]

Updated Dual/Triple Choice Matrix and Address Changes

1) Make sure you have the current Premera Small Group Dual Choice and Triple Choice Matrices. which were updated in November 2019. If you save the documents to your computer, we recommend re-saving these documents now. 2) If you had an address change in the last year, please email your new address to our Licensing Department so updates can be […]

Small Groups of 1-2 Cancellations Reminder

This is a courtesy reminder that if Premera does not receive required documentation from groups with 1-2 employees eligible to renew, their group coverage will CANCEL and they will NOT be eligible for reinstatement. NO EXCEPTIONS to this requirement or deadline will be granted. The group must submit a signed Small Group Attestation, a Late Enrollment Acknowledgement form and a valid W-2 for one of the enrolled employee(s) to […]

Final Small Group Reminders For Jan 1, 2020

1) Hard Deadline for 1/1/2020 Small Group submissions is Monday 12/16/19 Groups Submitted after the 16th – You have the option to submit your group through Premera’s Small Group Marketplace at anytime up until the 20th of December. All groups submitted after the 16th will need to be keyed into SGMP by the producer directly. 2) Links to frequently used […]

Additional Connexion Sales Team Updates

Beginning February 1, 2020 Connexion is Premera’s new sales distribution channel for the 51-99 segment. We are proud to announce two exceptional hires that will support this initiative. Joining us are Meredith Weaver and Erin Flajole. You can look forward to hearing from them in the coming months. Meredith Weaver Meredith joins Connexion as our […]

Five Important 2020 Small Group Reminders

1) Hard Deadline for 1/1/2020 Small Group submissions is Monday 12/16/19 Reminder – Connexion requires earlier deadlines in order to ensure all documentation is complete and accurate to be submitted to Premera by their deadline of the 20th. Groups Submitted after the 16th – You have the option to submit your group through Premera’s Small […]

2020 Specialty Pharmacy – Accredo Update and Mailing

Effective January 1, 2020 Accredo will become the exclusive preferred pharmacy for specialty drugs for Premera small group members. Members who are currently utilizing a pharmacy other than Accredo for their specialty drug needs will be notified by mail approximately 45 days prior to their renewal date.  The letter they will receive outlines the change […]