Premera and LifeWise have updated their 2020 individual medical customer support phone numbers and online portals. Washington Healthplanfinder and the Exchange websites have been updated to reflect this change.
LifeWise:
- Existing LifeWise WA Customer – https://lwwaportal.valence.care/
- Pay by phone – 800-817-3056
- Customer Service – 800-817-3056
Premera:
- Existing Premera Customer Portal – https://pmwaportal.valence.care/
- Pay by phone – 800-607-0546
- Customer Service – 800-607-0546
Additionally, Premera and LifeWise shared their FAQs to help customers with these changes. Those FAQs are linked below, one for each of the 4 audiences:
- Premera individual renewing members
- Premera individual new members
- LifeWise renewing members
- LifeWise new members
Premera and LifeWise plan to promote the FAQs to members starting today and post to their websites by Thursday, January 16, 2020.
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If you have any questions, please contact Connexion’s Individual Products Team at Individual.support@connexioninsurance.com or 800-228-5798, Option 1, Option 3.