Updated Premera Individual Medical and LifeWise Support Phone and Portal

Premera and LifeWise have updated their 2020 individual medical customer support phone numbers and online portals. Washington Healthplanfinder and the Exchange websites have been updated to reflect this change.



Additionally, Premera and LifeWise shared their FAQs to help customers with these changes. Those FAQs are linked below, one for each of the 4 audiences:

  • Premera individual renewing members
  • Premera individual new members
  • LifeWise renewing members
  • LifeWise new members

Premera and LifeWise plan to promote the FAQs to members starting today and post to their websites by Thursday, January 16, 2020.

If you have any questions, please contact Connexion’s Individual Products Team at Individual.support@connexioninsurance.com or 800-228-5798, Option 1, Option 3.