Premera and LifeWise have updated their 2020 individual medical customer support phone numbers and online portals. Washington Healthplanfinder and the Exchange websites have been updated to reflect this change.
- Existing LifeWise WA Customer – https://lwwaportal.valence.care/
- Pay by phone – 800-817-3056
- Customer Service – 800-817-3056
- Existing Premera Customer Portal – https://pmwaportal.valence.care/
- Pay by phone – 800-607-0546
- Customer Service – 800-607-0546
Additionally, Premera and LifeWise shared their FAQs to help customers with these changes. Those FAQs are linked below, one for each of the 4 audiences:
- Premera individual renewing members
- Premera individual new members
- LifeWise renewing members
- LifeWise new members
Premera and LifeWise plan to promote the FAQs to members starting today and post to their websites by Thursday, January 16, 2020.
If you have any questions, please contact Connexion’s Individual Products Team at Individual.email@example.com or 800-228-5798, Option 1, Option 3.